Client guidelines

For full client guidelines click here


Covid 19 – There are sanitisers and cleaning equipment in the hydrotherapy pool and main swimming pool changing areas.

If your circumstances change in any way from the initial health screening, by minor illness or operation (e.g. joint replacement, abdominal surgery or cardiac arrest etc.) you must inform a member of staff. The hydrotherapist will look at these changes and if necessary will carry out a reassessment. This ensures that the water or the exercises you are undertaking are not having an adverse effect on you. If you are unwell please do not come to the pool. If you are pregnant we advise staying out of the water for the first 3 months.
Any client or carer who has been vomiting or has had diarrhoea within the last 48 hours must not enter the pool.

General Information

  • All pool users must shower before entering the pool and no toiletries are to be used in the Hydrotherapy Pool showers. These are rinse showers only.
  • Overshoes must be worn over outdoor shoes within the pool area
  • ¬†Users MUST enter and leave the pool by the steps. Jumping into the pool is NOT ALLOWED.
  • Glass bottles are not permitted in either pool area or changing facilities.
  • Equipment on pool side is available for use.
  • Only people who are on the hoist training register are permitted to operate the pool hoist.
  • The hydrotherapy pool is equipped with a water fountain in the changing rooms.
  • There is a toilet in the hydrotherapy pool area.
  • Users will be given 15 minutes to change after using the facility. If you require more time please alert a member of staff.

Cancellation Procedure

Please inform us if you are unable to attend any sessions so that you can be removed from the booking sheet.

Fire/Evacuation Procedure

In the event of a building evacuation a member of staff will direct users to the muster point station. In the event of a full evacuation space blankets will be issued and a member of staff will escort users to the external assembly point before being led to shelter at Roysvale pavilion.